Política de envío
Our Shipping Policy was last updated on 28/02/2025
SHIPPING AND DELIVERY PROCESS
Orders are processed within 5 business days (excluding weekends and holidays).
Once shipped, estimated delivery times are:
Domestic (U.K): 2-10 business days
International: 7-40 days Business Working Days (Varies by Location)
Orders placed after 2PM (GMT) will be processed the next business day unless otherwise. Some products takes longer
Shipping Rates & Carriers
We offer flat-rate / free / calculated shipping for domestic orders.
International shipping rates vary based on destination and weight.
Carriers used: Evri, Royal Mail Tracked, UPS, FedEx, DHL, DPD etc.
International Shipping & Customs
• We ship worldwide! However, customs regulations vary by country.
• Customers are responsible for any customs duties, taxes, or import fees charged by their country.
• If an order is returned due to unpaid customs fees, we can reship it at the buyer’s expense.
Order Tracking
Once shipped, you will receive a tracking number via email.
If tracking shows delivered, but you haven’t received your package, please check with neighbors or your local post office before contacting us.
Lost, Stolen, or Damaged Packages
We are not responsible for lost or stolen packages. Please contact the carrier for assistance.
If your package arrives damaged, please contact the courier company immediately before contacting us.
Returns & Exchanges
Shipping fees are non-refundable on returns or exchanges unless the issue was our fault.
Customers are responsible for return shipping costs unless otherwise stated.
Unfortunately we are unable to guarantee that we can change or cancel an order after it has been Shipped, but we will do our very best to assist you.
If you wish to make a change or cancellation, please contact us as soon as possible after placing the order. Please make sure to include your order number in any correspondence to assist customer support in locating your order.
For shipping and order inquiries please visit us at https://kenikeshop.com.
SHIPPING, DELIVERY METHODS AND PRICES.
Flat rate shipping is calculated at per item in your order for up to 2kg.
Standard delivery: £3.49 and takes 2-15 business days for UK & Europe.
Fast delivery: £7.86 and it takes 2-7 business days for UK & Europe
Express Delivery: £12.99 and it takes 1-3 business days for UK & Europe
Any order placed before 2pm will be dispatched within 12 hours of order.
Delivery costs varies depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations. When you're placing your order, the available delivery options for your destination will be displayed at checkout.
We require a signature for some order depending on the delivery option chosen at the checkout.
Standard delivery fee is set on default at checkout, you'll see the lowest delivery price available for the items in your order. However there are other delivery option at the check out.
Delivery times are based on the time your package is sent and should only be used as a guide. KENIKE cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays.
Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, or DPD.
BULK ORDER
If you order 2 or more order, your order might be delivered separately, we will always let you know and keep you up to date about delivery of your order/s.
CANCEL AND REFUND
Once an order has been dispatched, we won't be able to cancel your order. You can refer to our Return Policy Terms on how to return the product once you receive the product.
ENQUIRIES
For more enquiry, you can write us on our Contact me form or email us on store@kenikeshop.com